Seriously - I couldn't make it up.
The saga of the washing machine....
My beloved Dyson was in storage while we lived in a house that insisted on leaving us a ton of unnecessary furniture. When we got it back last month it was plumbed in, welcomed home and set to work on washing clothes and duvets and it did an admirable job. A week after washing the last duvet (there were many) it decided to no longer play ball. It has started up its old tricks again. A load of washing put in on Thursday was finally extracted on Monday and by then I had had enough.
So - I sought advice. John Lewis was the majority call - oh I wish I had listened. Instead I was swayed by Boots Appliances - as they were recommended to me, they were offering free installation, they could take away my old Dyson and there was the winning option of next day delivery. I could have a new washing machine the next day - all plumbed in!!!
So I selected all the correct options and off my order went.
Meanwhile it's bedlam here this week. Lots of sleepovers, child juggling and school holidays. Last night I got a call confirming the order and assuring me my new washing machine would be arriving between 7am and 11am. Martin and I disconnected the old machine, switched off the water and placed a strategic bucket.
I was up early just in case the delivery was early. Then once Martin was up I went to shower so I wouldn't run the risk of missing the delivery. And we waited. The kids just pottered, played on the wii, did stuff. They had been promised a swimming trip once the washing machine had arrived.
By 12:30 I was getting a bit annoyed so called to see what was going on. I was put on hold while they contacted the driver to see what was going. They couldn't get hold of him. They would call me back when they knew what was going on...
15:00 - still no call back so I called back again. Kids behaving brilliantly and being really good about missing out on swimming. Monopoly was played. I was put on hold while they called the driver again... Still can't get hold of him. At this point I pointed out I had been waiting for way too long and really needed to go out and get some food. So - with my mobile in hand I made a mad dash to Tesco just randomly chucking things into the trolley so I could get back - in case the washing machine arrived while I was out. I wish.
Still no sign of the washing machine. New activities started with the children. Two cooking, one being creative with his scrap book and one building a wooden tank.
17:05 - called back again - this time using assertive, cranky voice. Once again they said they would contact the driver when I reminded them that this had not happened the previous two times. So - after being on hold for a while again I finally got the answer. The driver had been in an accident, hence the problems in getting hold of him. BUT - my washing machine wasn't on the van!!!!! WTF??? Well I was fighting back anger at this point. Why the hell have I wasted a day waiting for a machine that wasn't even on the lorry that everyone has been trying to contact and why did no-one realise this sooner? Grrrr.. So now we get the whole conversation about when they *can* actually deliver it. How about Friday? Ermm - no. I have a mountain of washing, no school uniforms, no shirts for Martin and I can't guarantee I will be in ALL DAY Friday as I have school and nursery runs and errmmm - a life. I was afraid at this point of agreeing something that I would later regret or forget. Instead I asked for a note to be put on my file and I would call them back at some point in the evening (they're open until 10pm). After I hung up I called Martin and exploded at him. Once I hung up one of my lovely friends called and I told her the whole sorry saga and it started to sound quite amusing.
Fast forward a little bit - kids eating tea and the phone rings. One of the supervisers/managers from Boots Appliances called. I was offered an alternative machine as the one I had originally ordered now wasn't available until Friday (I still don't understand this - where is the machine *I* ordered?) So first off I was offered one with a smaller drum. No way. Then I was offered an identical one to the one I ordered but silver, not white. This will cost £40 more - they will pay £20 if I will pay the additional £20. For me to get a machine tomorrow? Yes please. All sorted.
Ten minutes later - another call. Sorry - that one will not be available until October. How my head did not explode at this point I do not know. Don't worry - I have looked into alternatives.... Would you like a Hotpoint? Seriously? Whatever at this point.... I just want a washing machine so I don't have to go to the launderette tomorrow. So - I now have a Hotpoint washing machine on order which should be arriving tomorrow. At some point this evening - before 10pm - I will get a call telling me the time slot in which to expect my machine. Tomorrow I will get a call from the driver confirming delivery.... I just hope that both these things happen as I have school/nursery runs tomorrow and I would still like to take some of the children swimming. Won't be able to take them all now though as school intervenes.
So - watch this blog - will I get my washing machine tomorrow? I dearly hope so as I desperately need to get the washing backlog sorted.
***UPDATE***
The next day - washing machine delivered. Dyson beast removed - with a huge rip on the lino (Martin's fault, not Boots') - so have to sort that out next - typical huh?
Well - new washing machine does what it says on the can - and is a Hotpoint, not a Samsung. But hey - it works - and I actually really like it. It has a good warranty with it too - bonus.
Did you all notice the comment from Boots Appliances on the blog? I have to say I am impressed with their efficiency in finding this blog within hours of it being published. I emailed my reference number and got a call from them within 10 minutes checking that the new one has arrived and all is well!! Thumbs up to Boots Appliances for customer service and it is a shame that an error yesterday caused all of this in the first place! They have, however, fixed the issue and so are in my good books again. Have to dash - have to get some more washing on.... just hope my tumble drier can cope with the volume of washing...